Resident Concierge & Front Desk Specialist

Senior Lifestyle; Cincinnati (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Senior Lifestyle is seeking a friendly, detail‑oriented team member to help residents and visitors with daily needs in a welcoming community. The role emphasizes hospitality, safety and responsive service while supporting several administrative tasks.

Responsibilities include greeting guests, answering calls, processing work orders, and collaborating with other departments to ensure high satisfaction and smooth operations for residents and families.

Qualifications

• Three months of related experience preferred.
• Ability to communicate clearly and effectively in English.
• Proficient with Outlook, Excel and Word.
• Compassionate, professional, kind, engaging, empathetic and helpful.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Monitor surveillance cameras, door alarms, life safety systems and investigate unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive and deliver packages, plants, prescription drugs, etc. as requested.
• Maintain the sign in/out log for issuance of community keys and gate passes.
• Assist other departments with administrative functions.
• Ensure resident/family/employee concerns receive timely response and follow up, striving for high customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Skills

Clear English communication

Teamwork

Multitasking

Compassionate demeanor

Tools

Outlook

Excel

Word

Job description

Senior Lifestyle is seeking a friendly, detail‑oriented team member to help residents and visitors with daily needs in a welcoming community. The role emphasizes hospitality, safety and responsive service while supporting several administrative tasks.

Responsibilities include greeting guests, answering calls, processing work orders, and collaborating with other departments to ensure high satisfaction and smooth operations for residents and families.