Resident Concierge: Welcome, Solve & Elevate Community

Lefrak Organization; Torch of Friendship (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

Lefrak Organization is seeking a Resident Concierge in Florida. The role is the first point of contact for residents, guests, and visitors, delivering welcoming, high-quality service to create a positive first impression.

Key duties include problem solving, coordinating with leasing staff, maintaining records, assisting with packages, and supporting community events to foster resident satisfaction and retention.

Qualifications

• High school diploma or GED; some college preferred.
• 3 years' experience in general customer service, hospitality or hotel environment.
• FDNY certificates of fitness for operating a low-pressure boiler or residential sprinkler systems helpful.

Responsibilities

• Problem solving: submit maintenance requests, resident loanable items, or communication with leasing staff.
• Represent the Company professionally with appearance, detail, cleanliness, and safety.
• Document and record all work, deliveries, incidents in writing at end of shift.
• Respond to emergencies as needed or directed by management.
• Build resident rapport and support retention efforts.
• Plan and execute community events and calendar as directed by management.
• Maintain inventory of hospitality refreshments and/or coffee bar.
• Assist residents with packages and inquiries.
• Encourage residents and prospects to leave positive reviews.
• Contribute to maintenance and upkeep of a well-groomed community.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Professional appearance

Mobility / lifting

Education

High school diploma / GED

Tools

MS Office

Property software

Job description

Lefrak Organization is seeking a Resident Concierge in Florida. The role is the first point of contact for residents, guests, and visitors, delivering welcoming, high-quality service to create a positive first impression.

Key duties include problem solving, coordinating with leasing staff, maintaining records, assisting with packages, and supporting community events to foster resident satisfaction and retention.