Resident Concierge & Front Desk Lead

Barkan Management Company, Inc.; Allentown (Lehigh County); On-site; USD 6,800 - 9,100; Full time

Benefits offered by this job

Flexible Spending Accounts

Life Insurance

Short and Long-Term Disability

Paid Time Off

401(k) Match

Group Legal/Critical Illness/Hospital/

Employee Assistance Program

Job summary

Barkan Management Company, Inc. is seeking a proactive Concierge to greet residents and visitors at the front desk, coordinating services and maintaining a secure, welcoming environment.

You will leverage local knowledge to assist residents and collaborate with a team to deliver responsive, courteous service. The role emphasizes professional appearance, reliability, and strong communication skills, with responsibilities spanning guest greeting, deliveries, vendor coordination, and incident

Qualifications

• Knowledge of the area around the property (restaurants, transportation, events).
• Experience in service and hospitality roles.
• Pride in appearance and delivering excellent service.
• Outstanding written and verbal communication skills.
• Reliable with a consistent work schedule and a proactive attitude.
• Engaging personality suited for a hospitality team.

Responsibilities

• Welcome residents and guests in a professional, accommodating manner.
• Announce guests to units and coordinate with building staff.
• Know service providers (limousines, taxis, cleaners, pet services, delivery).
• Keep front lobby well maintained and address upkeep promptly.
• Receive and route resident maintenance requests and coordinate with staff.
• Supervise Page staff and ensure services are delivered in a courteous manner.
• Ensure front desk coverage and proper badgeing everyone entering the building.
• Accept deliveries, maintain logs, and forward maintenance requests after hours where needed.
• Maintain key-control and verify contractor badges; monitor life-safety systems.
• Provide information about local activities and coordinate newspaper/cable/delivery services.
• Document resident requests or complaints and escalate as needed.

Skills

Area knowledge

Service & hospitality experience

Professional appearance

Strong communication skills

Reliability & punctuality

Job description

Barkan Management Company, Inc. is seeking a proactive Concierge to greet residents and visitors at the front desk, coordinating services and maintaining a secure, welcoming environment.

You will leverage local knowledge to assist residents and collaborate with a team to deliver responsive, courteous service. The role emphasizes professional appearance, reliability, and strong communication skills, with responsibilities spanning guest greeting, deliveries, vendor coordination, and incident