Resident Concierge & Front Desk Ambassador

Legend Senior Living®; Bradenton (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company Paid Life Insurance

Voluntary benefits

401(k) with company match

Paid Time Off

Holiday pay

Scholarship program

Performance raises

Job summary

Legend Senior Living® is seeking an outstanding Concierge to welcome residents and guests at the front desk, provide information about local attractions, and coordinate tours and messages to departments. You will be the first point of contact, ensuring a warm, informative experience and a smooth flow of information within the community.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to work evenings or weekends as needed.

Qualifications

• Excellent customer service skills.
• Strong organizational skills.
• Previous experience in a similar role.

Responsibilities

• Serve as frontline ambassador, provide the highest level of customer service to residents and guests.
• Receive initial customer and resident concerns and direct them to the appropriate department for follow‑up.
• Maintain knowledge of the local community and provide information on festivals, events, attractions, restaurants, tours and transportation schedules.
• Coordinate resident parking and valet needs, and assist with loading/unloading as needed.
• Conduct tours and ensure model rooms are ready and available for viewing.
• Ensure front desk and common areas are clean and stocked.

Skills

Excellent customer service

Strong organizational skills

Previous experience in a similar role

Job description

Legend Senior Living® is seeking an outstanding Concierge to welcome residents and guests at the front desk, provide information about local attractions, and coordinate tours and messages to departments. You will be the first point of contact, ensuring a warm, informative experience and a smooth flow of information within the community.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to work evenings or weekends as needed.