Resident Concierge & Guest Experience Lead

LyvWell Apartments; New York (NY); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Full benefits package

401(k) employer match

Vacation/PTO

Housing discounts

Education assistance

Job summary

LyvWell Apartments in New York, NY seeks a friendly concierge to greet residents and visitors, share information about city services and events, and coordinate reservations for dining, theater, and recreation.

You will work with service contractors, manage packages, and help plan social programs, while maintaining lobby displays and addressing resident questions to ensure a welcoming, well-run community.

Qualifications

• High school diploma or GED required.
• Associate degree in Concierge/Hospitality preferred.
• 1–2 years concierge or hospitality experience required.

Responsibilities

• Greet residents and visitors and provide information on services and city events.
• Coordinate with service contractors to prepare and complete service requests.
• Address questions or concerns and escalate when needed to appropriate staff.
• Maintain lobby bulletin board with current information for residents.
• Plan and run social and recreational programs (movies, game nights, etc.).
• Assist residents with packages and deliveries.

Skills

Customer service

Resident relations

Education

High school diploma or GED

Associate degree in Concierge/Hospitality - Customer Service

Job description

LyvWell Apartments in New York, NY seeks a friendly concierge to greet residents and visitors, share information about city services and events, and coordinate reservations for dining, theater, and recreation.

You will work with service contractors, manage packages, and help plan social programs, while maintaining lobby displays and addressing resident questions to ensure a welcoming, well-run community.