Resident Concierge & Guest Services Specialist

Greystar; Philadelphia (Philadelphia County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid time off

Vacation days

Personal days

Sick days

Holidays

Birthday off

Housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Fertility benefit

Employee assistance program

Legal plans

Charitable giving program

Job summary

Greystar is seeking a leasing/community assistant to organize resident services, greet prospects, handle calls, and coordinate move-ins/move-outs at the leasing office. You will ensure clubhouse readiness, manage guest suites, and oversee package deliveries while supporting resident activities and local vendor contacts.

Responsibilities include maintaining schedules, updating local area information for residents, and liaising with the team to deliver high-quality service in a dynamic property

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar is seeking a leasing/community assistant to organize resident services, greet prospects, handle calls, and coordinate move-ins/move-outs at the leasing office. You will ensure clubhouse readiness, manage guest suites, and oversee package deliveries while supporting resident activities and local vendor contacts.

Responsibilities include maintaining schedules, updating local area information for residents, and liaising with the team to deliver high-quality service in a dynamic property