Resident Experience Concierge & Sales Support

Greystar; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Medical

Bonus programs

Job summary

Greystar in New York is seeking a Concierge to organize, coordinate, and implement resident services and programs, working closely with the Community Manager and Sales Consultant to support leasing and move-in activities.

You will greet prospects and residents, answer calls, manage schedules, coordinate move-ins/outs, ensure amenities are ready, oversee packages, and assist with resident events and local recommendations, contributing to occupancy and resident satisfaction.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar in New York is seeking a Concierge to organize, coordinate, and implement resident services and programs, working closely with the Community Manager and Sales Consultant to support leasing and move-in activities.

You will greet prospects and residents, answer calls, manage schedules, coordinate move-ins/outs, ensure amenities are ready, oversee packages, and assist with resident events and local recommendations, contributing to occupancy and resident satisfaction.