Resident Concierge & Community Experience Coordinator

Greystar Worldwide, LLC; New York (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

401(k) with Company Match

Employee Assistance Program

Paid sick time

Job summary

Greystar is seeking a part-time Leasing Assistant in New York to greet prospects and residents, answer calls, coordinate move-ins and move-outs, and support daily office operations. You will help manage guest suites, schedules, and package deliveries while ensuring a welcoming, organized environment for residents.

The role emphasizes responsive service, coordination with the concierge/vendors, and maintaining local area resource information to assist residents.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors

Job description

Greystar is seeking a part-time Leasing Assistant in New York to greet prospects and residents, answer calls, coordinate move-ins and move-outs, and support daily office operations. You will help manage guest suites, schedules, and package deliveries while ensuring a welcoming, organized environment for residents.

The role emphasizes responsive service, coordination with the concierge/vendors, and maintaining local area resource information to assist residents.