Community Concierge & Guest Services

Greystar; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid time off

Sabbatical after 10 years

401(k) with company match

Parental leave

Job summary

Greystar in Washington, DC is seeking a Resident Services Coordinator to organize, coordinate, and implement resident programs and support the leasing team. You will greet prospects and residents, manage calls and deliveries, and help schedule move-ins and move-outs while maintaining local resources.

The role requires a friendly, organized professional capable of managing multiple tasks and coordinating with on-site teams.

Qualifications

• Experience in resident services or leasing preferred.
• Excellent communication and organizational skills.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greets prospects and residents entering the office/leasing area and assists them as they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member, and assists with service request callbacks.
• Maintains the guest suite schedule and coordinates loading dock/elevator for move-ins/outs.
• Ensures clubhouse amenities are in tour condition before leasing office opens each morning.
• Manages all package deliveries and notifies residents of deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and other services.
• Assists the community team with scheduling and organizing resident activities and programs.
• Keeps information on local area restaurants, shops, and delivery options and maintains vendor contacts.

Skills

Resident services

Customer service

Office coordination

Job description

Greystar in Washington, DC is seeking a Resident Services Coordinator to organize, coordinate, and implement resident programs and support the leasing team. You will greet prospects and residents, manage calls and deliveries, and help schedule move-ins and move-outs while maintaining local resources.

The role requires a friendly, organized professional capable of managing multiple tasks and coordinating with on-site teams.