Resident Concierge & Community Experience Lead

Greystar; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

Housing discount at Greystar managed 


Sabbatical after long service

Job summary

Greystar in Washington, DC is seeking a front desk and resident services associate to support leasing activity, coordinate guest services, and assist with daily community operations. The role involves greeting residents, answering inquiries, and ensuring smooth move-in/move-out processes.

You will manage deliveries, monitor security and alarms, maintain logs, and provide local amenity information to residents. This onsite role offers a comprehensive benefits package and bonus potential.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request calls as necessary.
• Monitors guest traffic, luggage carts, parking garage, fire alarm panel and security cameras.
• Manages all package deliveries by documenting arrival information and notifying residents within 24 hours.
• Keeps daily logs of events and community security status and maintains tracking logs for equipment rentals and dry cleaning services.
• Maintains information on local area restaurants, shops and delivery options for residents and builds relationships with concierge vendors.
• Books freight elevator for move-in/move-out and furniture deliveries.

Job description

Greystar in Washington, DC is seeking a front desk and resident services associate to support leasing activity, coordinate guest services, and assist with daily community operations. The role involves greeting residents, answering inquiries, and ensuring smooth move-in/move-out processes.

You will manage deliveries, monitor security and alarms, maintain logs, and provide local amenity information to residents. This onsite role offers a comprehensive benefits package and bonus potential.