Community Concierge & Security Specialist

KW PROPERTY MANAGEMENT AND CONSULTING; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

KW Property Management & Consulting seeks a front desk/concierge professional to greet residents, guard premises, and coordinate owner information. The role emphasizes customer service, security awareness, and strong communication.

Qualifications include a high school diploma or GED, basic computer skills, and at least six months' related experience. Bilingual English/Spanish is preferred, with hospitality background highly valued.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software and demonstrate organizational and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in hospitality industry highly preferred

Responsibilities

• Greet guests in a standing upright position and provide high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and others to guard against theft.
• Coordinate with office staff to update owner information in the database.
• Use phone etiquette for all calls to residents in a professional manner.
• Report violations of Rules and Regulations as noticed.
• Observe precautions to protect residents, guests, and property and report issues.
• Maintain key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments for emergencies or unauthorized persons.
• Follow policies for emergency response with management and authorities.
• Write daily activity and irregularity reports (damage, theft, unauthorized presence).
• Report maintenance items such as lights, leaks, or broken equipment to the Association daily.

Skills

Customer service

Interpersonal skills

Communication skills

Computer literacy

Organizational skills

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Job description

KW Property Management & Consulting seeks a front desk/concierge professional to greet residents, guard premises, and coordinate owner information. The role emphasizes customer service, security awareness, and strong communication.

Qualifications include a high school diploma or GED, basic computer skills, and at least six months' related experience. Bilingual English/Spanish is preferred, with hospitality background highly valued.