Guest Services & Security Desk Lead

KW Property Management & Consulting; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management & Consulting is seeking a front desk/concierge professional to greet guests, monitor access, and coordinate with staff across the community. You will maintain security procedures, manage owner information in the database, and handle resident communications with professionalism.

The role emphasizes strong communication, organizational skills, and the ability to respond to emergencies while ensuring a safe, welcoming environment for residents and visitors.

Qualifications

• High school diploma or GED required; some college preferred.
• Must demonstrate organizational skills, interpersonal skills and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred but not required.

Responsibilities

• Greet guests and maintain high quality customer service.
• Monitor entrance/exit to guard against theft and ensure security policies are followed.
• Coordinate with staff to update unit owner information in the database.
• Provide professional phone etiquette for all resident calls.
• Report policy violations and maintenance issues to management.
• Maintain key control and report incidents or emergencies to supervisors.
• Be familiar with fire alarm operations and respond to alarms.
• Write daily activity and irregularity reports.
• Perform job duties with safety and compliance to procedures.

Skills

Team Player

Loyal

Detail Oriented

Strong communication

Bilingual English/Spanish

Education

High School diploma or GED

Some college

Tools

MS Office

Job description

KW Property Management & Consulting is seeking a front desk/concierge professional to greet guests, monitor access, and coordinate with staff across the community. You will maintain security procedures, manage owner information in the database, and handle resident communications with professionalism.

The role emphasizes strong communication, organizational skills, and the ability to respond to emergencies while ensuring a safe, welcoming environment for residents and visitors.