Front Desk & Security Concierge

KW Property Management LLC; Town of Florida (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

KW Property Management LLC is seeking a Front Desk Team Member to greet residents and guests, provide information, and facilitate a meaningful visit to the community. This role serves as a key liaison between guests and residents, delivering exceptional customer service and safeguarding property assets.

Responsibilities include supervising access, updating owner information, handling calls professionally, reporting incidents, and maintaining security procedures.

Qualifications

• High school diploma or GED; some college preferred.
• Must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver's License.

Responsibilities

• Greet all guests and provide high quality customer service.
• Monitor entrance and departure of employees, visitors and others to guard against theft.
• Coordinate with staff to update unit owner information in the computer database.
• Use professional phone etiquette for all calls.
• Report violations of the Rules and Regulations.
• Observe safety precautions and report damages or incidents.
• Maintain key control and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents.
• Call police or fire departments in emergencies.
• Follow emergency procedures and coordinate with management and services.
• Write daily activity and irregularity reports.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Computer skills

Driving

Education

High school diploma or GED

Some college

Tools

Computer software

Job description

KW Property Management LLC is seeking a Front Desk Team Member to greet residents and guests, provide information, and facilitate a meaningful visit to the community. This role serves as a key liaison between guests and residents, delivering exceptional customer service and safeguarding property assets.

Responsibilities include supervising access, updating owner information, handling calls professionally, reporting incidents, and maintaining security procedures.