Resident Concierge & Front Desk Specialist

KW Property Management; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

KW Property Management in Florida seeks a Front Desk/Guest Services team member for a gated community. You will greet guests, coordinate with office staff, and maintain resident information while delivering exceptional customer service.

Responsibilities include handling phone inquiries, reporting policy violations, assisting with emergency responses, writing daily activity reports, and coordinating maintenance reporting.

Qualifications

• High school diploma or GED is required, some college preferred.
• Must be familiar with using computer software and have strong organization, interpersonal, and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Previous work experience in hospitality is highly preferred.

Responsibilities

• Greet all guests and maintain high quality customer service.
• Coordinate with office staff to maintain and update unit owner information in the computer database.
• Utilize proper phone etiquette for all calls, maintaining professionalism.
• Report violations of Rules and Regulations observed at any time.
• Be familiar with fire alarm system operations and report incidents to management.

Skills

Strong work ethic

Problem Solving

Oral and written communication

Education

High school diploma or GED

Job description

KW Property Management in Florida seeks a Front Desk/Guest Services team member for a gated community. You will greet guests, coordinate with office staff, and maintain resident information while delivering exceptional customer service.

Responsibilities include handling phone inquiries, reporting policy violations, assisting with emergency responses, writing daily activity reports, and coordinating maintenance reporting.