Community Concierge & Front Desk Specialist

KW Property Management; Miami Beach (FL); On-site; USD 31,000 - 48,000; Full time

Job summary

KW Property Management is seeking a front desk team member to greet residents and guests, deliver information, and provide exceptional customer service inside the community. The role acts as a liaison between guests and residents, ensuring smooth check-ins and safety.

Responsibilities include coordinating with staff, handling calls professionally, monitoring entrances, maintaining key control, reporting incidents, and supporting emergency procedures.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software and demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver's License

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency.
• Follow standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities.
• Report maintenance items to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service

Phone etiquette

Education

High school diploma or GED

Some college preferred

Job description

KW Property Management is seeking a front desk team member to greet residents and guests, deliver information, and provide exceptional customer service inside the community. The role acts as a liaison between guests and residents, ensuring smooth check-ins and safety.

Responsibilities include coordinating with staff, handling calls professionally, monitoring entrances, maintaining key control, reporting incidents, and supporting emergency procedures.