Resident Concierge & Front Desk Specialist

KW Property Management LLC; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

KW Property Management LLC is seeking a front desk team member to greet guests, provide information, and coordinate with staff to ensure a secure and welcoming community experience. You will handle check-ins, answer calls, and maintain owner information with professionalism and accuracy.

The role emphasizes guest and resident service, adherence to rules, and elevation of the resident experience while supporting property operations and safety protocols.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the "key" control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Interpersonal skills

Communication skills

Customer service

Phone etiquette

Teamwork

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

KW Property Management LLC is seeking a front desk team member to greet guests, provide information, and coordinate with staff to ensure a secure and welcoming community experience. You will handle check-ins, answer calls, and maintain owner information with professionalism and accuracy.

The role emphasizes guest and resident service, adherence to rules, and elevation of the resident experience while supporting property operations and safety protocols.