Resident Services Concierge

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

KW Property Management and Consulting is seeking a Front Desk Team Member to greet residents and guests, provide information, and coordinate access and security for the community. The role emphasizes exceptional customer service and clear communication.

The candidate should have a high school diploma or GED (some college preferred), at least six months of related experience, familiarity with computer software, and a valid driver's license.

Formación

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks and have strong interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver's License.

Responsabilidades

• Greet all guests in a standing upright position while maintaining high-quality customer service.
• Monitor and authorize entrance and departure of visitors to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the computer database.
• Use proper phone etiquette for all calls and maintain professional communication.
• Report violations of Rules and Regulations observed at any time.
• Maintain key control system and ensure keys are secured at all times.
• Be familiar with fire alarm operations and report incidents to management.
• Respond to emergencies by coordinating with Management, Chief Engineer, or Fire/Police services.
• Write daily activity reports and note irregularities or incidents.
• Record maintenance items and report issues to the Association office.

Conocimientos

Interpersonal skills

Communication skills

Computer skills

Educación

High school diploma or GED

Some college

Herramientas

Computer software

Descripción del empleo

KW Property Management and Consulting is seeking a Front Desk Team Member to greet residents and guests, provide information, and coordinate access and security for the community. The role emphasizes exceptional customer service and clear communication.

The candidate should have a high school diploma or GED (some college preferred), at least six months of related experience, familiarity with computer software, and a valid driver's license.