Resident Concierge & Community Experience Specialist

North Shore Place; Northbrook (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement benefits

Paid time off

DailyPay

Job summary

Senior Lifestyle in Northbrook, IL is seeking a guest services associate to greet residents, answer calls, monitor safety systems, and support daily operations with warmth and professionalism. The role requires clear English communication, basic computer skills (Outlook, Excel, Word), and the ability to multitask in a collaborative team, while maintaining resident safety and satisfaction.

Benefits include comprehensive health plans, retirement options, paid time off, and access to DailyPay;

Qualifications

• Three (3) months of related experience is preferred.
• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Skills

Communication

Customer service

Teamwork

Multitasking

Independent decision making

Tools

Outlook

Excel

Word

Job description

Senior Lifestyle in Northbrook, IL is seeking a guest services associate to greet residents, answer calls, monitor safety systems, and support daily operations with warmth and professionalism. The role requires clear English communication, basic computer skills (Outlook, Excel, Word), and the ability to multitask in a collaborative team, while maintaining resident safety and satisfaction.

Benefits include comprehensive health plans, retirement options, paid time off, and access to DailyPay;