Concierge: Resident Services & Community Experience

Greystar Worldwide, LLC; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Housing discount

Sabbatical after 10 years

401(k) match

Parental leave

Employee assistance program

Life insurance

Job summary

Greystar is seeking a resident services coordinator at a Dallas community to organize and implement resident services and act as an information source for local resources. You will greet residents, route calls, manage guest suites, and coordinate move-ins/move-outs, deliveries, and activity planning.

The role requires flexibility to work evenings, weekends, and holidays and involves coordinating with vendors and maintaining community information for residents.

Qualifications

• Experience in hospitality or property management environments preferred.
• Ability to manage multiple tasks, coordinate schedules, and assist residents.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensures comforts while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member, and assists with service request callbacks.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon arrival and coordinates move-ins/move-outs loading dock/elevator schedules.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening.
• Manages all package deliveries by documenting arrival information and notifying residents within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and other services.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps information on local area restaurants, shops, and delivery options and maintains relationships with concierge vendors.

Skills

Customer service

Communication

Organizational skills

Flexibility

Job description

Greystar is seeking a resident services coordinator at a Dallas community to organize and implement resident services and act as an information source for local resources. You will greet residents, route calls, manage guest suites, and coordinate move-ins/move-outs, deliveries, and activity planning.

The role requires flexibility to work evenings, weekends, and holidays and involves coordinating with vendors and maintaining community information for residents.