Resident Experience Lead & Community Concierge

ZRS MANAGEMENT LLC; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Floating holidays

401K plan

Job summary

ZRS MANAGEMENT LLC, a residential community operator in the United States, is seeking a Concierge to welcome residents, maintain strong resident relations, and act as a Social Director for planning and executing community events.

You will coordinate newsletters, manage VIP areas, assist Leasing Consultants, and develop partnerships with local businesses to enhance concierge services while ensuring compliance with Fair Housing laws.

Qualifications

• Greet prospective residents and introduce services offered by Concierge.
• Develop and maintain rapport with residents.
• Coordinate events and activities as Social Director for the community.
• Coordinate monthly newsletter with Property Manager approval.
• Manage VIP suite and clubroom reservations and related supplies.
• Build relationships with local businesses for concierge benefits.
• Support Leasing Consultants as needed.
• Provide referrals and arrangements for events, travel, personal needs, and misc services per Property Manager.
• Delivery of packages and handling service callbacks.
• Adhere to Fair Housing policies and participate in industry events.
• Light travel for training and seminars.

Responsibilities

• Maintain a high standard of resident service and communication.
• Plan, coordinate and execute community events and functions.
• Offer transportation, travel, and personal assistance arrangements as requested.
• Keep accurate schedules, newsletters and referrals up to date.
• Support Leasing team with resident service requests and inquiries.

Skills

Professionalism

Communication

People skills

Sales skills

Computer skills

Interpersonal skills

Organization

Attention to detail

Reading & writing English

Multi-tasking

Calm under pressure

Education

High School Diploma or equivalent

Job description

ZRS MANAGEMENT LLC, a residential community operator in the United States, is seeking a Concierge to welcome residents, maintain strong resident relations, and act as a Social Director for planning and executing community events.

You will coordinate newsletters, manage VIP areas, assist Leasing Consultants, and develop partnerships with local businesses to enhance concierge services while ensuring compliance with Fair Housing laws.