Resident Experience Concierge

Cedarhurst Living; Shawnee (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability

401(k) Plan with company match

Job summary

Cedarhurst Living is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and staff. You will help create a warm, organized environment by monitoring entry points, assisting with resident needs, and coordinating communications across teams.

You will also support daily operations, handle clerical tasks for the Executive Director and Business Office, and assist with transportation and event reservations to ensure a positive resident experience.

Qualifications

• High School Diploma or equivalent preferred.

Responsibilities

• Welcome residents, visitors, and guests, providing exceptional customer service.
• Monitor the community’s entry and exit points, signing in guests and residents, and ensuring safety protocols.
• Regularly engage with residents helping them feel valued and cared for.
• Receive and distribute mail and packages.
• Manage external and internal calls, take messages, and forward to appropriate person/department.
• Assist executives with clerical/administrative duties and sales inquiries as needed.
• Assist residents with scheduling transportation and event reservations.
• Manage sale of guest meals and process credit card transactions when necessary.
• Submit all work order requests to Maintenance on behalf of residents.
• Monitor emergency response system and fire alarm panel.
• Communicate effectively with residents’ families about care and wellbeing.

Skills

Customer service

CPR/BLS

MS Office

Healthcare experience

Education

High School Diploma

Tools

Outlook

Excel

Word

Job description

Cedarhurst Living is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and staff. You will help create a warm, organized environment by monitoring entry points, assisting with resident needs, and coordinating communications across teams.

You will also support daily operations, handle clerical tasks for the Executive Director and Business Office, and assist with transportation and event reservations to ensure a positive resident experience.