Onsite Concierge & Community Experience Lead

Greystar; Arlington (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Housing discount

Sabbatical after 10 years

401(k) match

Parental leave

Job summary

Greystar is seeking a Leasing Associate to greet prospects and residents, support daily operations, and coordinate move-ins/move-outs at a Greystar-managed community in Arlington, VA.

You will handle calls, schedule guest suites, manage deliveries, and assist with resident activities while providing local information to residents. The role requires flexibility, weekend/evening shifts, and a customer-first approach in a fast-paced environment.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensures the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request callbacks as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar is seeking a Leasing Associate to greet prospects and residents, support daily operations, and coordinate move-ins/move-outs at a Greystar-managed community in Arlington, VA.

You will handle calls, schedule guest suites, manage deliveries, and assist with resident activities while providing local information to residents. The role requires flexibility, weekend/evening shifts, and a customer-first approach in a fast-paced environment.