Resident Concierge & Community Experience Lead

Bozzuto; Nashville (TN); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid leave

401k with company match

Tuition reimbursement

Diversity and inclusion programs

Job summary

Bozzuto is seeking a Resident Concierge in Nashville to welcome residents and guests, create strong first impressions, and manage ongoing relationships. You’ll personalize interactions, know resident preferences, and help keep the community well organized and welcoming.

The position requires 2+ years in hospitality or related fields, strong communication, professional presentation, and the ability to lift up to 25 pounds; weekend/evening shifts may apply.

Qualifications

• 2+ years’ experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer focus

Lift up to 25 lbs

Job description

Bozzuto is seeking a Resident Concierge in Nashville to welcome residents and guests, create strong first impressions, and manage ongoing relationships. You’ll personalize interactions, know resident preferences, and help keep the community well organized and welcoming.

The position requires 2+ years in hospitality or related fields, strong communication, professional presentation, and the ability to lift up to 25 pounds; weekend/evening shifts may apply.