Overnight Concierge & Community Experience Lead

Bozzuto; Atlanta (GA); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401k match

Tuition reimbursement

Diversity & inclusion

Job summary

Bozzuto in Atlanta is seeking an Overnight Concierge to greet residents and prospects, deliver exceptional service, and maintain a welcoming community. You will own first impressions, build relationships, and tailor interactions to individual needs while juggling front desk duties and package management.

The role requires 2+ years in hospitality or related fields, excellent communication, a neat professional appearance, and comfort with various software.

Qualifications

• 2+ years in hospitality, retail, travel or hotel environments.
• Outstanding written and verbal communication.
• Professional appearance and customer-focused mindset.
• Comfort with various software and apps.
• Attention to detail and anticipating customer needs.
• Ability to lift up to 25 pounds.

Responsibilities

• Resolve resident and prospect inquiries with care and timely assistance.
• Plan and execute events to engage residents and foster community.
• Maintain a consistently positive experience and well-kept community.
• Generate awareness and excitement via social media.
• Encourage residents to share feedback and reviews.
• Organize front desk logs, package rooms, and reservations; weekend/evening shifts.

Skills

Hospitality experience

Communication skills

Professional appearance

Tech proficiency

Customer-focused

Job description

Bozzuto in Atlanta is seeking an Overnight Concierge to greet residents and prospects, deliver exceptional service, and maintain a welcoming community. You will own first impressions, build relationships, and tailor interactions to individual needs while juggling front desk duties and package management.

The role requires 2+ years in hospitality or related fields, excellent communication, a neat professional appearance, and comfort with various software.