Resident Concierge & Community Experience Lead

Bozzuto; Northern (KY); Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k

Tuition reimbursement

Diversity & inclusion

Job summary

Bozzuto is seeking a Resident Concierge to greet residents and prospects, build relationships, and make every interaction feel like home. You will personalize conversations, know residents’ names and preferences, and manage front desk operations with a welcoming touch.

The role requires 2+ years in hospitality, strong communication, a neat appearance, and comfort with software. You’ll contribute to events, social media engagement and reviews, with weekend/evening shifts and a bonus potential.

Qualifications

• 2+ years experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Communication skills

Professional appearance

Customer-focused

Attention to detail

Physical ability to lift 25 lbs

Tools

Software proficiency

Job description

Bozzuto is seeking a Resident Concierge to greet residents and prospects, build relationships, and make every interaction feel like home. You will personalize conversations, know residents’ names and preferences, and manage front desk operations with a welcoming touch.

The role requires 2+ years in hospitality, strong communication, a neat appearance, and comfort with software. You’ll contribute to events, social media engagement and reviews, with weekend/evening shifts and a bonus potential.