Resident Concierge & Security Specialist

FirstService Residential; Town of Florida (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication skills. You will greet residents, monitor access, and respond to emergencies while maintaining detailed logs and ensuring security across the building.

The role requires a high school diploma or equivalent, 2–3 years of business experience, and proficiency with information systems. Flexible scheduling includes evenings and weekends.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greet residents, guests and service providers and check them in/out.
• Meet and greet residents and monitor access control.
• Respond to emergencies and follow safety procedures.
• Monitor Emergency Response System and Electronic Security Control Systems.
• Maintain daily logs, records and forms.
• Resolve complaints and follow up on issues.
• Maintain a safe and secure environment throughout the building.
• Perform duties assigned by the on-site property manager.
• Work extended hours and weekends as project requirements dictate.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Computer literacy

Written communication

Education

High school diploma or GED

Business/hospitality coursework

2–3 years business experience

Tools

Information system software

Job description

FirstService Residential is seeking a Front Desk Associate to work independently with strong communication skills. You will greet residents, monitor access, and respond to emergencies while maintaining detailed logs and ensuring security across the building.

The role requires a high school diploma or equivalent, 2–3 years of business experience, and proficiency with information systems. Flexible scheduling includes evenings and weekends.