Concierge & Building Security Associate

FirstService Residential; Miami (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami, FL. You will work independently, greet residents, screen guests, and manage access control with attention to safety and accuracy.

The role requires strong communication, multitasking, and computer literacy. You will maintain logs, respond to emergencies, and support on-site operations, with a focus on superior resident service.

Qualifications

• High school diploma or equivalent preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Languages

Written skills

Education

High school diploma

Business/hospitality coursework

Tools

Computer literacy

Job description

FirstService Residential is seeking a Front Desk Associate in Miami, FL. You will work independently, greet residents, screen guests, and manage access control with attention to safety and accuracy.

The role requires strong communication, multitasking, and computer literacy. You will maintain logs, respond to emergencies, and support on-site operations, with a focus on superior resident service.