Residence-Based Customer Solutions Manager II – Pharma

Bayer; Franklin (IN); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision care

Dental

Retirement plan

Paid time off

Sick leave

Job summary

Bayer is seeking a operations leader in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes, ensuring compliant service delivery and reliable supply. You will coordinate data, systems, traceability, and pricing activities across IT, Master Data, and commercial teams.

Join Bayer to drive process improvements, manage dependencies, and collaborate with account managers, sales, and finance to optimize customer outcomes in a regulated, globally

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by translating regulatory, data and system requirements into practical actions.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities, including billing, order processing, and cash-collection support.
• Drive compliant process improvements and act as SME for contracts, controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain to develop tailored solutions.
• Coordinate NDC-12 impact assessments across master data, SAP, serialization and pricing.
• Align requirements and controls with IT, Regulatory, Finance and external partners.
• Lead integrated cluster plans, manage risks and provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation.

Skills

SAP/ERP

Master data

Serialization/Traceability

EDI/API interfaces

Regulatory/compliance

Cross-functional coordination

Operational readiness

Education

Master’s degree in Business/Supply Chain/Healthcare/IS

Bachelor’s degree with relevant experience

Tools

SAP/ERP systems

EDI/API interfaces

Serialization systems

Job description

Bayer is seeking a operations leader in the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes, ensuring compliant service delivery and reliable supply. You will coordinate data, systems, traceability, and pricing activities across IT, Master Data, and commercial teams.

Join Bayer to drive process improvements, manage dependencies, and collaborate with account managers, sales, and finance to optimize customer outcomes in a regulated, globally