Reservations Specialist: Drive Bookings & Guest Delight

Yardbird Group; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Job summary

Yardbird Group in Las Vegas seeks a Reservationist to manage reservations, direct call flow, and deliver exceptional customer service. You will help optimize seating occupancy and average spend while coordinating with the Front of House manager on guest requests and reporting to senior management.

The role requires 2+ years of professional experience, expert reservation-system knowledge, and the ability to work flexible hours including weekends and holidays. Proficiency in MS Office is a plus.

Qualifications

• Minimum 2 years of professional experience.
• Expert knowledge of guest information reservation system.
• Excellent verbal and written communication skills.
• Flexible hours including weekends and holidays.

Responsibilities

• Take and confirm reservations for the restaurant.
• Direct calls appropriately and deliver high levels of customer service.
• Increase occupancy and average spending while maximizing table inventory.
• Resolve guest requests and questions; inform managers of complaints or issues.
• Maintain consistent communication with FOH manager about changes and special requests.
• Provide timely reporting to senior management.

Skills

Verbal communication

Written communication

Sales skills

Interpersonal skills

Organizational skills

Tools

Reservation system

Excel

Word

Job description

Yardbird Group in Las Vegas seeks a Reservationist to manage reservations, direct call flow, and deliver exceptional customer service. You will help optimize seating occupancy and average spend while coordinating with the Front of House manager on guest requests and reporting to senior management.

The role requires 2+ years of professional experience, expert reservation-system knowledge, and the ability to work flexible hours including weekends and holidays. Proficiency in MS Office is a plus.