Casino Guest Services Specialist

Westgate Resorts; Las Vegas (NV); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Westgate Las Vegas Resort & Casino in Las Vegas is seeking a Reservations Associate to contact inactive casino customers by phone to secure current and future reservations. You will coordinate accommodations, limousine service and other guest amenities, working closely with Casino Hosts to deliver exceptional guest experiences.

The role requires strong English communication, calm under pressure and precise documentation of guest information.

Qualifications

• Ability to read, write, speak and understand English clearly.
• Excellent verbal and written English communication.
• Calm under pressure during high activity.
• Ability to resolve guest issues through research.
• Follow procedures and guidelines consistently.

Responsabilités

• Contact inactive casino customers by phone to secure reservations.
• Coordinate reservations, accommodations, and limousine service.
• Assist Casino Hosts and issue comps.
• Provide guest information and directions within guidelines.
• Maintain up-to-date guest information and confidentiality.
• Work with hotel departments to ensure guest satisfaction.

Connaissances

Telephone etiquette

Guest relations

Multitasking

Communication skills

English proficiency

Documentation

Outils

Computer systems

Description du poste

Westgate Las Vegas Resort & Casino in Las Vegas is seeking a Reservations Associate to contact inactive casino customers by phone to secure current and future reservations. You will coordinate accommodations, limousine service and other guest amenities, working closely with Casino Hosts to deliver exceptional guest experiences.

The role requires strong English communication, calm under pressure and precise documentation of guest information.