Reservation Specialist: Dynamic Team Support

Uhaul; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Gym Reimbursement Program

Mindset App Reimbursement

Job summary

U-Haul is seeking a Reservation Manager Agent to support customers and U-Haul dealerships with equipment reservations and placement. Under the Traffic Control Manager, you will help balance regional inventory and ensure timely reservations in a fast-paced environment.

The role emphasizes teamwork, strong customer service, and the ability to adapt to daily changes. Minimum qualifications include a high school diploma and proficiency with office technology such as phones, Word, and email.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Phone system

Job description

U-Haul is seeking a Reservation Manager Agent to support customers and U-Haul dealerships with equipment reservations and placement. Under the Traffic Control Manager, you will help balance regional inventory and ensure timely reservations in a fast-paced environment.

The role emphasizes teamwork, strong customer service, and the ability to adapt to daily changes. Minimum qualifications include a high school diploma and proficiency with office technology such as phones, Word, and email.