Reservation & Scheduling Coordinator

U-Haul; Wyoming (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision Plans

Job summary

U-Haul is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. Under the Traffic Control Manager, you will support customers, field teams, and dealerships by placing reservations and guiding equipment flow to balance regional inventory.

The role emphasizes multitasking, efficient use of office tools, and accurate documentation of reservations and contracts, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Word

Email

Office equipment

Job description

U-Haul is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. Under the Traffic Control Manager, you will support customers, field teams, and dealerships by placing reservations and guiding equipment flow to balance regional inventory.

The role emphasizes multitasking, efficient use of office tools, and accurate documentation of reservations and contracts, with opportunities for growth within the company.