Reservation Manager: Dynamic Equipment & Customer Support

U-Haul; Grandview (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Reservation Manager Agent who enjoys teamwork, provides outstanding customer service, and thrives in a fast-paced environment where each day is different and dynamic. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Your role involves handling calls, assisting with equipment reservations and placement based on demand,

Qualifications

• High school diploma or equivalent is required.
• Proficiency with basic office equipment and email.
• Strong customer service and multitasking abilities.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and dealerships with equipment and reservation management and placement, directing incoming customers' equipment based on demand and productivity to balance regional inventory.
• Review reports that aid in effective placement of equipment, customer reservations and contracts to support availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment knowledge

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent who enjoys teamwork, provides outstanding customer service, and thrives in a fast-paced environment where each day is different and dynamic. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Your role involves handling calls, assisting with equipment reservations and placement based on demand,