Reservation Manager: Equipment & Customer Support Lead

U-Haul International, Inc.; Toms River (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

You Matter EAP

Job summary

U-Haul International, Inc. is seeking a Reservation Manager Agent to join a team-oriented, fast-paced environment where exceptional customer service, results orientation, and adaptability are valued.

Under the Traffic Control Manager, you will support customers, field teams and U-Haul dealerships through reservation placement and equipment distribution. The role emphasizes balancing regional inventory by directing equipment to demand areas, reviewing reports for accuracy, and supporting U-Box

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment knowledge

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Reservation Manager Agent to join a team-oriented, fast-paced environment where exceptional customer service, results orientation, and adaptability are valued.

Under the Traffic Control Manager, you will support customers, field teams and U-Haul dealerships through reservation placement and equipment distribution. The role emphasizes balancing regional inventory by directing equipment to demand areas, reviewing reports for accuracy, and supporting U-Box