Reservation Concierge — Guest Experience Specialist

M Street Entertainment Group; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

M Street Entertainment Group in Nashville, TN, seeks a Call Center Representative (Reservation Concierge) to be the friendly first point of contact for guests. You will manage reservations, support events, and provide administrative and communications support to ensure smooth coordination across our concepts.

You’ll collaborate with the Reservation Concierge Manager and Sales and Events teams, maintain files, and help exceed guest expectations with professionalism and hospitality excellence.

Qualifications

• Experience in customer service or hospitality preferred.
• Familiarity with reservation systems preferred.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Providing administrative support to the Reservation Concierge Manager and Sales and Events team
• Managing reservations and guest communications with accuracy and professionalism
• Maintaining organized booking and account files
• Supporting day-to-day operations of the restaurants and ensuring timely communication
• Coordinating with leadership and operations teams to exceed guest expectations
• Supporting on-site event preparation and execution
• Managing shifting priorities with speed, poise, and attention to detail
• Acting as an ambassador of M Street’s hospitality values at every touchpoint
• Assist with feature menus, celebration cards, and additional tasks as needed

Skills

Guest communication

Organized

Team player

Calm under pressure

Reservation systems familiarity

Hospitality support experience

Job description

M Street Entertainment Group in Nashville, TN, seeks a Call Center Representative (Reservation Concierge) to be the friendly first point of contact for guests. You will manage reservations, support events, and provide administrative and communications support to ensure smooth coordination across our concepts.

You’ll collaborate with the Reservation Concierge Manager and Sales and Events teams, maintain files, and help exceed guest expectations with professionalism and hospitality excellence.