Call Center Representative

M Street Entertainment Group; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

M Street Entertainment Group in Nashville, TN, seeks a Call Center Representative (Reservation Concierge) to be the friendly first point of contact for guests. You will manage reservations, support events, and provide administrative and communications support to ensure smooth coordination across our concepts.

You’ll collaborate with the Reservation Concierge Manager and Sales and Events teams, maintain files, and help exceed guest expectations with professionalism and hospitality excellence.

Qualifications

• Experience in customer service or hospitality preferred.
• Familiarity with reservation systems preferred.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Providing administrative support to the Reservation Concierge Manager and Sales and Events team
• Managing reservations and guest communications with accuracy and professionalism
• Maintaining organized booking and account files
• Supporting day-to-day operations of the restaurants and ensuring timely communication
• Coordinating with leadership and operations teams to exceed guest expectations
• Supporting on-site event preparation and execution
• Managing shifting priorities with speed, poise, and attention to detail
• Acting as an ambassador of M Street’s hospitality values at every touchpoint
• Assist with feature menus, celebration cards, and additional tasks as needed

Skills

Guest communication

Organized

Team player

Calm under pressure

Reservation systems familiarity

Hospitality support experience

Job description

At M Street Entertainment Group, hospitality is more than service — it’s our calling. We bring people together through elevated dining experiences that celebrate innovation and set the standard for excellence in Nashville and beyond. We’re seeking a Call Center Representative (Reservation Concierge)to join our team and play a key role in ensuring every guest interaction is seamless, thoughtful, and unforgettable.

Who We Are

M Street is more than just a collection of four exceptional dining concepts - we are a vibrant, innovative community driven by a shared passion for great food and drink, meaningful experiences, and constant growth. We are relentless in our pursuit of excellence, committed to teamwork, and focused on elevating every guest interaction. M Street is the premier lifestyle and hospitality organization in Tennessee - and we're just getting started.

What You’ll Do:

As a Call Center Representative (Reservation Concierge), you’ll be the first point of contact for guests, guiding their journey from the moment they connect with us. You’ll manage reservations, support event operations, and provide exceptional administrative and communication support to ensure smooth coordination between guests, leadership, and teams across our concepts.

Your Responsibilities Will Include:

• Providing administrative support to the Reservation Concierge Manager and Sales and Events team
• Managing reservations and guest communications with accuracy and professionalism
• Maintaining organized booking and account files
• Supporting day-to-day operations of the restaurants and ensuring timely communication
• Coordinating with leadership and operations teams to exceed guest expectations
• Supporting on-site event preparation and execution
• Managing shifting priorities with speed, poise, and attention to detail
• Acting as an ambassador of M Street’s hospitality values at every touchpoint
• Assist with feature menus, celebration cards, and additional tasks as needed

What We’re Looking For:

• Positive, guest-first mindset and strong communication skills
• Highly organized and collaborative team player
• Ability to work calmly and professionally under pressure
• Familiarity with reservation systems preferred
• Administrative or hospitality support experience a plus
• Ability to lift up to 50 lbs and stand for extended periods
• Receptive to feedback with a growth-oriented attitude
• Available for daytime and evening hours

Why M Street?

• Work with passionate professionals in one of Nashville's top hospitality teams
• Be part of a diverse, dynamic, and award-winning culture
• Endless opportunities for growth, learning, and career development
• Make a real impact while having fun doing what you love

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.