Front Desk Concierge

Stratton Amenities; Nashville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities in Nashville, TN is seeking a Front Desk Concierge to welcome residents and guests with warmth and professionalism. You will manage the front desk, handle inquiries, coordinate access, and ensure a spotless, hospitality-driven environment throughout the building.

The role requires strong communication, punctuality, and the ability to stay composed in a fast-paced setting. Prior concierge or hospitality experience is preferred, along with basic computer skills and familiarity

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Reliable, punctual, and detail-oriented.
• Basic computer skills, including email and property management systems.

Responsibilities

• Greet residents and guests promptly with eye contact and a welcoming tone.
• Manage front desk operations, visitor access, packages, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and on-site teams as needed.
• Handle phone calls, emails, and service requests in a timely, professional manner.

Skills

Front desk

Hospitality

Customer service

Communication

Concierge

Tools

Property management systems

Job description

Nashville, United States | Posted on 08/14/2026

A luxury residential high-rise in Nashville s is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
  
• Manage front desk operations, including visitor access, package handling, and resident requests
  
• Maintain awareness of building activity and enforce access control procedures
  
• Provide accurate information, directions, and assistance to residents and guests
  
• Coordinate with property management and other on-site teams as needed
  
• Handle phone calls, emails, and service requests in a timely and professional manner
  
• Maintain a clean, organized, and professional front desk presence at all times
  
• Monitor for any issues or irregularities and report to management as required
  

Service Standards

• Maintain a visible and engaged presence at the front desk
  
• No phone usage or disengagement while on duty
  
• Consistent professional appearance and adherence to uniform standards
  
• Deliver a hospitality-focused experience at all times, not just task execution
  

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
  
• Strong communication and interpersonal skills
  
• Professional appearance and demeanor
  
• Ability to remain composed and attentive in a fast-paced environment
  
• Reliable, punctual, and detail-oriented
  
• Basic computer skills, including email and property management systems
  

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.