Upscale Front Desk Concierge | Hospitality & Guest Services

Stratton Amenities; Nashville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities in Nashville, TN is seeking a Front Desk Concierge to welcome residents and guests with warmth and professionalism. You will manage the front desk, handle inquiries, coordinate access, and ensure a spotless, hospitality-driven environment throughout the building.

The role requires strong communication, punctuality, and the ability to stay composed in a fast-paced setting. Prior concierge or hospitality experience is preferred, along with basic computer skills and familiarity

Qualifications

• Prior experience in concierge, front desk, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Reliable, punctual, and detail-oriented.
• Basic computer skills, including email and property management systems.

Responsibilities

• Greet residents and guests promptly with eye contact and a welcoming tone.
• Manage front desk operations, visitor access, packages, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and on-site teams as needed.
• Handle phone calls, emails, and service requests in a timely, professional manner.

Skills

Front desk

Hospitality

Customer service

Communication

Concierge

Tools

Property management systems

Job description

Stratton Amenities in Nashville, TN is seeking a Front Desk Concierge to welcome residents and guests with warmth and professionalism. You will manage the front desk, handle inquiries, coordinate access, and ensure a spotless, hospitality-driven environment throughout the building.

The role requires strong communication, punctuality, and the ability to stay composed in a fast-paced setting. Prior concierge or hospitality experience is preferred, along with basic computer skills and familiarity