Repro & Mail Services Specialist

RRD; New York (NY); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Descrizione del lavoro

RRD in New York offers a back-office role focused on reprographics and mail services for clients across industries. The Office Service Associate supports daily operations, ensures tickets and logs are complete, and delivers timely service with accuracy.

Responsibilities include handling mail, reprographics, intake tasks, and basic equipment troubleshooting, while maintaining client relations and meeting deadlines in a fast-paced environment.

Competenze

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience, preferably in a legal, banking, or large corporate setting.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Familiar with back-office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain client relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with strong organizational skills.
• Ability to meet deadlines and handle confidential information.

Mansioni

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with papers, toner, and supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company policies and client site policies.

Formazione

High school diploma or equivalent

Strumenti

Mail equipment

Reprographics equipment

Digital reprographics

Descrizione del lavoro

RRD in New York offers a back-office role focused on reprographics and mail services for clients across industries. The Office Service Associate supports daily operations, ensures tickets and logs are complete, and delivers timely service with accuracy.

Responsibilities include handling mail, reprographics, intake tasks, and basic equipment troubleshooting, while maintaining client relations and meeting deadlines in a fast-paced environment.