Office Services Specialist – Repro & Mail

RRD; Santa Monica (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD provides marketing, packaging, print, and business services to leading brands. The Office Service Associate role supports daily back-office services such as reprographics and mail, across physical and digital environments, with additional support for hospitality, facilities, A/V, and reception as needed.

You will follow established procedures, maintain logs, and ensure tickets are complete and deadlines are met while delivering quality service to internal teams and clients at our Santa

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to maintain client relationships.
• Good written and verbal communication with professional etiquette.
• Attention to detail with strong organizational skills.
• Ability to meet deadlines and complete projects timely.
• Ability to handle confidential documents and data.
• Able to make independent decisions aligned with policy and business needs.
• Good problem-solving skills and escalation when needed.
• Team player with ability to work across functions.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Deadline oriented

Teamwork

Self-motivated

Problem solving

Education

High school diploma or equivalent

Tools

Office mail equipment

Reprographics equipment

Digital mail systems

Job description

RRD provides marketing, packaging, print, and business services to leading brands. The Office Service Associate role supports daily back-office services such as reprographics and mail, across physical and digital environments, with additional support for hospitality, facilities, A/V, and reception as needed.

You will follow established procedures, maintain logs, and ensure tickets are complete and deadlines are met while delivering quality service to internal teams and clients at our Santa