Back-Office Services Specialist (Reprographics & Mail)

RR Donnelley (RRD); New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RR Donnelley (RRD) is hiring an Office Service Associate to support daily back office functions, including reprographics, mail, and intake tasks for client teams. The role emphasizes logs, proper ticketing, deadline adherence, and cost-efficient use of supplies, with interaction across reception, facilities, and AV services.

Shift details apply; EEO commitments are noted. The ideal candidate has a high school diploma and at least one year in office services, strong customer service, and solid

Qualifications

• High school diploma or equivalent.
• At least 1 year of office services experience.
• Proficient with mail, phone, email, and reprographics equipment.
• Familiar with back office procedures to meet client satisfaction.
• Strong customer service and professional communication.
• Ability to meet deadlines and handle confidential information.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are filled out before starting.
• Perform reprographics, mail, and intake tasks.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client about deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot equipment problems.
• Load machines with paper, toner, supplies.
• Answer calls and emails; place service calls.
• Interact with clients in person or remotely.

Skills

Customer service

Communication

Attention to detail

Teamwork

Deadline-driven

Problem solving

Education

High school diploma or equivalent

Job description

RR Donnelley (RRD) is hiring an Office Service Associate to support daily back office functions, including reprographics, mail, and intake tasks for client teams. The role emphasizes logs, proper ticketing, deadline adherence, and cost-efficient use of supplies, with interaction across reception, facilities, and AV services.

Shift details apply; EEO commitments are noted. The ideal candidate has a high school diploma and at least one year in office services, strong customer service, and solid