Representative Customer Service | UF Heart and Vascular Durbin Park | Full-Time | Days

UF Health; Saint Augustine (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

UF Health is seeking a Customer Service Representative to schedule patient appointments and manage the clinical medical records system. You will act as a liaison between patients and hospital staff, ensuring smooth communication and coordination of care.

Required education is a high school diploma or GED, with 1–2 years of customer service experience. Completion of a medical terminology course is preferred to enhance efficiency in a healthcare setting.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience.
• Healthcare setting experience preferred.
• Basic knowledge of medical terminology.

Responsibilities

• Schedule patient appointments.
• Manage the clinical medical records system.
• Serve as a liaison between patients and hospital staff.

Skills

Verbal communication

Written communication

Stress management

Medical terminology

Education

High school diploma or GED

Job description

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications

Required Education:

High school diploma or GED.

Preferred Education

Completion of a medical terminology course.

Required Skills And Competencies

• Demonstrates effective verbal and written communication skills.
• Ability to manage stressful situations professionally, calmly, and courteously.
• Basic knowledge and understanding of medical terminology.

Required Experience

One to two years of customer service experience.

Preferred Experience

Two years of customer service experience in a healthcare-related setting.

Age Groups Served

Patients of all age groups.