Customer Service Representative | UF Urgent Care (Main Campus) | Full-time | Days

UF Health; St. Augustine South (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a Customer Service Specialist to welcome patients and visitors, answer a high volume of phone calls, schedule appointments, and assist with daily front desk operations in a medical office. The role includes collecting patient balances at check-in and check-out, verifying insurance information, and maintaining accurate patient records in the electronic medical record system.

Strong communication and organizational skills are essential.

Qualifications

• High School Diploma/Equivalent
• 0 - 1 year Medical Practice Clerical experience
• Preference: 1 year clerical experience in a health care setting

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Job description

Overview

The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences:
1 year clerical experience in a health care setting