Patient Service Representative -Vascular- Full-Time

Knox Community Hospital; Mount Vernon (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Knox Community Hospital is seeking a front desk/office assistant for the Specialty Care department. The role focuses on patient-facing service, accurate scheduling, and up-to-date registration and demographics information.

The successful candidate will verify insurance details, collect co-pays, and communicate patient liability clearly to ensure smooth patient flow and timely care. Experience in a healthcare setting is preferred.

Qualifications

• High School diploma or equivalent.
• Minimum one year of customer service experience in healthcare.
• Experience with registration, medical billing, or medical records preferred.
• Familiarity with patient care areas and scheduling processes.

Responsibilities

• Provide customer-centered service at the front office for the Specialty Care department.
• Ensure proper scheduling, registration, patient demographics, and insurance information collection.
• Verify insurance details and collect appropriate co-pays.
• Communicate patient liability and status when determined.

Skills

Customer service

Healthcare experience

Education

High School diploma

Tools

Registration software

Job description

• Responsible for providing customer centered service in all aspects associated with the front office area in the Department of Specialty Care.
• Must be an expert in processes and customer service areas associated with a Physician clinic.
• Responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered.
• Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

Requirements Include

• High School diploma or equivalent
• Minimum one year of customer service experience and/or have worked in a healthcare setting
• Previous experience with registration, medical billing, medical records or workers compensation preferred
• Scroll through the list of patient care areas