Customer Service Rep | Cardiology St. Mary's | Days | Full Time

UF Health; St. Marys (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Georgia is seeking a clerical specialist to support patient registration, scheduling, and medical records. You will interact with patients, clinical staff, and providers, ensuring accurate data entry and smooth operations within the EMR environment.

The role emphasizes high-quality customer service, teamwork, and adherence to guidelines for handling patient information and payments across multiple departments.

Qualifications

• 2 year Data Entry preferred.
• 1 year Clerical/customer service experience - ideally in a health care related industry preferred.
• Third party payors and computer experience for inputting data and reviewing patient demographic material.
• High School Diploma or GED required.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Skills

Data Entry

Clerical/Customer Service

Health care industry experience

Education

High School Diploma or GED

Tools

EMR system

Job description

Overview

Job Duties

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 year Data Entry preferred

1 years Clerical/customer service experience -ideally in a health care related industry preferred

Third party payors and computer experience for in

putting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace