Representative Customer Service | UF Heart and Vascular Durbin Park | Full-Time | Days

UF Health; St. Augustine South (FL); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

UF Health is seeking a Customer Service Representative to schedule patient appointments and manage the clinical medical records system. The role serves as a liaison between patients and hospital staff, ensuring accurate information exchange and timely communication.

Responsibilities include coordinating appointments, updating records, and supporting front-desk operations while delivering courteous, professional service to patients of all ages.

Qualifications

• High school diploma or GED is required.
• Basic knowledge of medical terminology is preferred.
• 1–2 years of customer service experience.

Responsabilités

• Schedule patient appointments and manage the clinical medical records system.
• Serve as a liaison between patients and hospital staff.
• Support front-desk operations and patient communication.

Connaissances

Communication

Calm under pressure

Medical terminology

Formation

High school diploma

Medical terminology course (preferred)

Description du poste

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications

Required Education:

High school diploma or GED.

Preferred Education:

Completion of a medical terminology course.

Required Skills and Competencies:

1. Demonstrates effective verbal and written communication skills.
2. Ability to manage stressful situations professionally, calmly, and courteously.
3. Basic knowledge and understanding of medical terminology.

Required Experience:

One to two years of customer service experience.

Preferred Experience:

Two years of customer service experience in a healthcare-related setting.

Age Groups Served:

Patients of all age groups.