Customer Service Rep-Brain Wellness Program-Full-Time- Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Jacksonville is seeking a Customer Service Representative for the Brain Wellness Program. This full-time position entails clerical functions, patient scheduling, and serving as a liaison between patients and the clinical support team. The ideal candidate has experience in data entry and customer service within a healthcare setting. This role offers great opportunities to enhance patient care and requires a high school diploma/GED at the time of hire.

Qualifications

• 2 years of experience in data entry preferred.
• 1 year of clerical/customer service ideally in healthcare preferred.
• Experience with third-party payors and inputting patient data.

Responsibilities

• Prepare and maintain all clerical aspects of the medical records.
• Perform accurate registration interviews with direct data entry.
• Maintain patient scheduling functions and set appointments.
• Receive and direct messages to the appropriate personnel.
• Perform cashiering functions for patient payments.
• Provide excellent customer service for patients and families.
• Participate as an active care team member in patient care.

Skills

Data entry

Customer service

Clerical duties

Education

High School Diploma/GED

Job description

Customer Service Rep-Brain Wellness Program - Full-Time (Days)

Join to apply for the Customer Service Rep-Brain Wellness Program - Full-Time (Days) role at University of Florida Jacksonville Physicians, Inc.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care

Qualifications

• Experience: 2 years - Data entry preferred
• 1 year - Clerical/customer service ideally in a health care related industry preferred. Third party payors and computer experience for inputting data and reviewing patient demographic material.
• Education: High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

UFJPI is an Equal Opportunity Employer an Drugfree Workplace