Customer Service Rep | North | Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Jacksonville is seeking a Customer Service Rep to support patient interactions and maintain records. Responsibilities include clerical tasks and facilitating communication between patients and clinical staff. The ideal candidate has prior customer service experience and a high school diploma. This full-time role offers an entry-level position within a supportive team.

Qualifications

• 2 years of data entry preferred.
• 1 year of clerical/customer service experience in a healthcare-related industry preferred.
• Experience with third-party payors and computer input.

Responsibilities

• Perform clerical functions to meet patient and provider needs.
• Maintain medical records and scheduling functions.
• Provide customer service to patients and families.

Skills

Data Entry

Customer Service

Clerical skills

Education

High School Diploma or GED

Job description

Customer Service Rep | North | Days role at University of Florida Jacksonville Physicians, Inc.

3 days ago Be among the first 25 applicants

Overview

Job Duties: Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

• 2 year Data Entry preferred
• 1 years Clerical/customer service experience - ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care