Customer Service Representative | UF Urgent Care (Main Campus) | Full-time | Days

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Saint Augustine, FL is seeking a Customer Service Specialist to greet patients, answer high-volume calls, schedule appointments, and oversee front desk operations. You will collect patient balances at check-in/out and stay up to date on insurance plans within the EMR system.

The role requires strong communication, accuracy in data collection, and teamwork with physicians and staff to ensure smooth patientFlow and accurate records.

Qualifications

• High School Diploma or equivalent required.
• 0–1 year medical practice clerical experience preferred.
• Customer service and billing experience desirable.

Responsibilities

• Answers high volume of phone calls and responds to patient inquiries using customer service principles.
• Gathers complete patient demographic and financial information and verifies insurance benefits.
• Collects patient payments during check-in or check-out.
• Schedules patient appointments and optimizes scheduling to maximize availability.
• Communicates clearly with physicians and staff about patient issues.
• Ensures patient information is accurate in the electronic medical record program.
• Maintains liaison with other organizations for information exchange.

Skills

Phone handling

Appointment scheduling

Patient communication

Billing collection

Demographic data collection

Insurance verification

EMR data management

Education

High School Diploma/Equivalent

Tools

EMR system

Job description

Overview

The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences

1 year clerical experience in a health care setting