Healthcare Customer Service & Data Entry Specialist

UF Health; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

UF Health in Jacksonville seeks a clerical support role to service patient needs within the department. You will handle medical records, patient registration, scheduling, and responsive communication with patients and providers.

The position requires data entry proficiency and customer service experience in a healthcare setting, with attention to detail and teamwork across care teams.

Qualifications

• 2 year data entry experience preferred.
• 1 year clerical/customer service experience in health care preferred.
• Experience with third party payors and computer data entry.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry for full registration of new patient appointments and up-to-date information for established patients across provider specialties.
• Maintains patient scheduling functions and sets patient appointments per guidelines.
• Receives and directs messages (electronic, in person, telephone) to appropriate personnel and coordinates with other departments, physicians, patients and outside organizations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments in the electronic medical record.
• Performs cashiering functions related to co-payments or patient payments/collections; may handle routine clerical duties.
• Provides excellent customer service for patients/families/representatives and treatment team members.
• Participates as an active care team member in coordinating patient care.

Skills

Data Entry

Customer Service

Education

High School Diploma

Job description

UF Health in Jacksonville seeks a clerical support role to service patient needs within the department. You will handle medical records, patient registration, scheduling, and responsive communication with patients and providers.

The position requires data entry proficiency and customer service experience in a healthcare setting, with attention to detail and teamwork across care teams.